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Sales Help

800-442-3133
Order Line

1-239-776-7524
General Inquiries

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Frequently Asked Questions

FAQs

Do you sell and ship to people in foreign countries?
Yes. We ship to all countries worldwide, however some area may be restricted due U.S. Mail Regulations.
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What payment methods accepted?
Check, Money Order, All major credit cards and PayPal.
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What method of shipping do you use?
Our standard method is USPS. Other overnight shippers available are DHL and FEDEX. This depends upon your preference and location.
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Can I order in other ways beside the website?
Yes. We can take phone, fax and mail orders. If you wish to order using email, please do not include the payment method, instead please include your phone number. Email is not a secure transmission. We will call you to obtain payment method.
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What is your return policy?
Items that are damaged or lost in transit will be replaced ONLY, not refunded. This policy is in place to prevent fraudulent transactions.

If an item arrives damaged or is lost, we will replace product at no charge. You acknowledge by ordering that this is a mutual agreement.

All stock items are returnable for any reason. You do not have to keep an item with which you are dissatisfied. We want you to be happy with your purchase.

The following conditions apply:
* Items must be in the original condition including item number tags still affixed.

* Only orders returned within 30 days of receipt will be accepted for full refund or exchange.

* A copy of the invoice with a brief note of explanation must be included in the return package.

Shipping and handling charges are not refundable.

Custom items, special orders are not returnable except for a mistake in production and then will be exchanged for the corrected item only.

Orders in large quantities that were procured especially for you are considered a Special Order.
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If I E-mail An Inquiry When Will You Answer?
Depends on the nature of your request. For simple inquires, we will try to respond to within 48 hours. However, because of the high volume of complex inquires, it may be several days to research an answer. Please be patient.
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If I placed my order today, how long before the order will ship?
All orders received will be processed for shipping within 1 business day. Please allow 3-5 business days for delivery from U.S. Post Office. Custom and/or Special Order items will be shipped separately and can take up to 6 weeks for delivery.
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Our warehouse will be closed for annual inventory from
 June 22–July 2.
Orders may continue to be placed online and will be filled
when shipments resume July 3.
We appreciate your patience.

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