Q. Do you sell and ship to people in foreign countries?
Yes. We ship to all countries worldwide, however some area may be restricted due U.S. Mail Regulations
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Q. How do I cancel an order or change an order?
You may cancel an order via phone (239) 298-8228 or email orders@saundersinsignia.com before the order ships. Due to the speed at which orders are processed it is not possible to cancel an order once it has shipped. But, do not worry if you are changing or deleting an item, you can return it in accordance with our return policy at no charge and we will replace it with the correct item. If you want an additional item please reorder.
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Q. Do you have a catalog?
Yes, however our catalog is a list only and does not contain any pictures. A catalog is available for every branch of service. Please see directory for the branch of service you are interested in. There is a $5.00 charge, with a coupon included with every catalog order of $5.00 off the first order. Q. How do I check the status of my order? Please email orders@saundersinsignia.com or call us at (239) 298-8228.
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Q. How do you handle backorder items?
We try to have in stock all 15,000 items in our warehouse. This is not always possible because of the erratic supply sources we must use to replenish our wide variety of stock. We establish a backorder ticket for those items that were not shipped on your original order. There is no standard time for obtaining backorder stock. It can be 2 days to 2 months. Many of our suppliers cannot even tell us when an item will be shipped because of so many issues involved. Backorder items will be shipped as they come in. Only then will you be charged for the backorder item and there will be no additional shipping & handling costs.
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Q. If I E-mail An Inquiry When Will You Answer?
Depends on the nature of your request. For simple inquires, we will try to respond to within 48 hours. However, because of the high volume of complex inquires, it may be several days to research an answer. Please be patient.
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Q. What payment methods accepted?
Check, Money Order, All major credit cards and PayPal.
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Q. Can I order in other ways beside the website?
Yes, We can take phone, fax and mail orders. If you wish to order using email, please do not include the payment method, instead please include your phone number. Email is not a secure transmission. We will call you to obtain payment method.
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Q. What is your return policy?
Items that are damaged or lost in transit will be replaced ONLY, not refunded. This policy is in place to prevent fraudulent transactions.
If an item arrives damaged or is lost, we will replace product at no charge. You acknowledge by ordering that this is a mutual agreement.
All stock items are returnable for any reason. You do not have to keep an item with which you are dissatisfied. We want you to be happy with your purchase. The following conditions apply:
* Items must be in the original condition including item number tags still affixed.
* Only orders returned with in 30 days of receipt will be accepted for full refund or exchange.
* A copy of the invoice with a brief note of explanation must be included in the return package.
Shipping and handling charges are not refundable.
Custom items, special orders are not returnable except for a mistake in production and then will be exchanged for the corrected item only.
Orders in large quantities that were procured especially for you are considered a Special Order.
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Q. If I placed my order today, how long before the order will ship?
All orders received will be processed for shipping within 1 business day. Please allow 4-6 business days for delivery from U.S. Post Office. Custom and/or Special Order items will be shipped separately and can take up to 6 weeks for delivery.
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