Items that are damaged or lost in transit will be replaced ONLY, not refunded. This policy is in place to prevent fraudulent transactions.
If an item arrives damaged or is lost, we will replace product at no charge. You acknowledge by ordering that this is a mutual agreement.
All stock items are returnable for any reason. You do not have to keep an item with which you are dissatisfied. We want you to be happy with your purchase.
The following conditions apply:
- Items must be in the original condition including item number tags still affixed and in the original box.
- Only orders returned within 30 days of receipt will be accepted for full refund or exchange.
- A copy of the invoice with a brief note of explanation must be included in the return package.
Shipping and handling charges are not refundable.
Custom items, special orders are not returnable except for a mistake in production and then will be exchanged for the corrected item only.
Orders in large quantities that were procured especially for you are considered a Special Order.